Get in touch
Account and billing, technical problems, security disclosures, press and partnerships — one inbox, a real person reads it.
info@gosenville.com Support
Help, fast.
Most questions are below. If yours isn't, email us — a real person replies within a working day.
FAQs
Frequently asked.
Does Family Shield slow down my internet?+
WireGuard adds 5–10ms of latency on a good server. For comparison, OpenVPN adds 30–80ms. For most homes the difference is unnoticeable.
Can I set different rules for my kids?+
Yes — each device joins under a profile (Parent, Teen, Kid, Grandparent, Custom). Each profile has its own blocklist, bedtime windows, and category filters.
What happens at bedtime?+
Internet access is paused for that profile until the bedtime window ends, and parents are notified of changes to their family's protection.
How many devices can I connect?+
Free: 1 device. Family: 6 devices, across up to 6 member profiles.
Do you log my browsing?+
No. We log peer registration and aggregate counts of blocked items for the dashboard. We never log URLs, DNS queries tied to a user, or traffic content. See /security and /privacy for details.
Can I use this for streaming?+
Yes — pick a streaming-tagged server (London, New York, Sydney). Family Shield isn't optimised for streaming specifically, but it works for most services.
What if I want a refund?+
Apple processes App Store refunds. If they decline and you think that's wrong, email us and we'll sort it.
Is my data shared with Apple or RevenueCat?+
Subscription state is managed by Apple's StoreKit and RevenueCat. We don't share family data, browsing data, or any personal information with either.