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For account, billing, technical issues.
support@gosenville.com Support
Help, fast.
Most questions are below. If yours isn't, email us — a real person replies within a working day.
FAQs
Frequently asked.
Does Family Shield slow down my internet?+
WireGuard adds 5–10ms of latency on a good server. For comparison, OpenVPN adds 30–80ms. For most homes the difference is unnoticeable.
Can I set different rules for my kids?+
Yes — each device joins under a profile (Parent, Teen, Kid, Grandparent, Custom). Each profile has its own blocklist, bedtime windows, and category filters.
What happens at bedtime?+
The VPN tunnel disconnects for that profile, blocking internet on the device until the bedtime window ends. Parents get a notification so kids can't just turn it back on.
How many devices can I connect?+
Free: 1 device. Pro: 3 devices. Family: 6 devices.
Do you log my browsing?+
No. We log peer registration and aggregate counts of blocked items for the dashboard. We never log URLs, DNS queries tied to a user, or traffic content. See /security and /privacy for details.
Can I use this for streaming?+
Yes — pick a streaming-tagged server (London, New York, Sydney). Family Shield isn't optimised for streaming specifically, but it works for most services.
What if I want a refund?+
Apple processes all App Store refunds. We honour every request — contact us and we'll guide you through the steps.
Is my data shared with Apple or RevenueCat?+
Subscription state is managed by Apple's StoreKit and RevenueCat. We don't share family data, browsing data, or any personal information with either.
Security disclosures
Responsible disclosure for vulnerabilities.
security@gosenville.comPress & partnerships
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